User Interviews & Group Sessions
User interviews and/or group sessions should be conducted to solidify who the established audience is and why they use the product. Interviews should be done with existing or prospective users. User or group sessions can include card storming and/or sticky note sessions.
Task Analysis & Workflow/Workload Analysis
The data collected from user sessions and outside research will be vital in the construction of a task analysis. A task analysis identifies users’ activities, decision-making circumstances, and steps users take to accomplish work tasks. By the end of the sessions, you should be able to answer the following:
- Who is the typical user? What are they like?
- Why do they use the product? What do they need from it?
- What tasks are they trying to accomplish? How do they accomplish them? What is the work flow?
- For existing products:
- What do they find easy? What do they find difficult?
- What do they like? Dislike?
- Did they have any suggestions?
By understanding individual work tasks, a workflow/workload analysis can be constructed. These analyses identify how individual procedures sequence together to form a complete process. This gives better insight into high workload scenarios and possible points of error.